Trusted since 1997

Terms and Conditions

Please read these terms carefully before using our services.

1. Acceptance of Terms

By accessing and using the services provided by Forex World Pty Ltd ("we," "our," or "us"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our website and remittance services, including without limitation users who are browsers, customers, merchants, and/or contributors of content.

2. Service Description

Forex World provides international money transfer and remittance services, including:

  • International money transfers
  • Foreign exchange services
  • Cash pickup services
  • Bank account transfers
  • Mobile money transfers
  • Bill payment services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. User Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding agreements
  • Provide accurate and complete information
  • Comply with all applicable laws and regulations
  • Not be prohibited from using our services under any applicable law

We reserve the right to refuse service to anyone for any reason at our sole discretion.

4. Account Registration and Security

When creating an account with us, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password and account credentials secure
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

You are responsible for maintaining the confidentiality of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

5. Fees and Charges

Our services are subject to the following fees:

  • Transfer fees based on amount and destination
  • Foreign exchange rate margins
  • Service charges for special handling
  • Fees for expedited transfers

All fees are clearly displayed before you confirm your transaction. Rates and fees are subject to change without notice. You agree to pay all applicable fees for services you use.

6. Transaction Limits and Restrictions

We may impose limits on transaction amounts and frequency:

  • Daily, weekly, and monthly transfer limits
  • Restrictions on certain countries or currencies
  • Requirements for additional verification
  • Compliance with anti-money laundering regulations

We reserve the right to refuse, delay, or cancel any transaction that violates these limits or appears suspicious.

7. Compliance and Anti-Money Laundering

We are committed to compliance with all applicable laws and regulations:

  • Anti-Money Laundering (AML) regulations
  • Know Your Customer (KYC) requirements
  • Counter-Terrorism Financing (CTF) laws
  • International sanctions and embargoes

You agree to provide all required documentation and information for compliance purposes. We may delay or refuse transactions that do not meet compliance requirements.

Contact Us

  • 18 Broadhurst Rd INGLEBURN, NSW 2565 Australia
  • NSW/ACT Phone: 02 8777 0000
  • SA/NT/WA Phone: 08 6393 7200
  • QLD Phone: 07 3463 8809
  • VIC/TAS Phone: 03 8736 7687
  • 02 9826 7133
  • Email: customercare@forexworld.com.au
  • Website: forexworld.com.au

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Forex World Pty Ltd and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our express written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Forex World Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

Our total liability to you for any claims arising from the use of our services shall not exceed the amount you paid for the specific transaction giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Forex World Pty Ltd, its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses arising from:

  • Your use of our services
  • Your violation of these Terms and Conditions
  • Your violation of any applicable laws or regulations
  • Any misrepresentation or fraud on your part

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or our services shall be resolved in the courts of New South Wales.

We encourage you to contact us directly to resolve any issues before pursuing formal legal action.

13. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

We will notify you of any material changes via email or through our website. It is your responsibility to review these terms periodically.

14. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Forex World Pty Ltd regarding the use of our services.

No other agreements, representations, or warranties other than those provided in these terms will be binding unless in writing and signed by an authorized representative of Forex World Pty Ltd.

These Terms and Conditions were last updated on December 2024. Forex World Pty Ltd reserves the right to modify these terms at any time.
Copyright © 2024 Forex World Pty Ltd ABN 48 101 220 777. All rights reserved.