About Us / Customer Service Team
Here for You, Every Step of the Way
By 2009, Sydney's phones were ringing faster than seven people could answer them. Rather than let service slip, Forex built a dedicated Philippines-based customer service team almost overnight, connected directly back to Australia, and it has been part of the family ever since.
Two locations, one team
Different Time Zones. Same Phone Call.
Two locations, one team. Sydney has handled transfers, enquiries and compliance since 2004. Ortigas, Metro Manila has provided local coordination and support since 2009. Different time zones, different desks, the same shared purpose: making sure the phone is always answered properly.
The Philippines desk was never an outsourced call centre. It was built as part of the same family business, on the same systems, so the person who picks up can actually see your transfer rather than pass you along.
What they handle
The Questions We Answer Most.
Sending a transfer
Walking first-time senders through their first transfer, start to finish.
Where it is now
Checking on a transfer in progress and confirming when it has landed.
Beneficiary details
Adding, checking and correcting the details of the people you send to.
Identification and compliance
Explaining what we need from you, and why Australian regulation requires it.
Why It Matters.
Most of the time, a transfer simply works. The reason a customer service team matters is the rest of the time: the transfer sent to the wrong branch, the detail typed a character out, the family member waiting at a counter. Those are the calls we built this team to answer.
“Making sure the phone is always answered properly.”
Talk to the team
Call, email or chat. Someone in Australia or the Philippines will pick it up.