Privacy Policy

Forex World Pty Ltd

1. Introduction

Forex World Pty Ltd (“Forex World”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our services, including:

  • Full name
  • Residential address
  • Date of birth
  • Contact details (phone, email)
  • Identification information (e.g. driver licence, passport)
  • Transaction and service-related information

We may also collect additional information where required to comply with legal and regulatory obligations, including Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you:
    • Make a booking or transaction
    • Use our services
    • Contact us
  • Through our systems and service platforms
  • From third parties where permitted by law

4. Identity Verification (Including DVS)

To comply with legal obligations, Forex World verifies customer identity using trusted third-party systems.

This includes:

  • Equifax identity verification services (ID Matrix)
  • The Australian Government’s Document Verification Service (DVS)

With your consent, we may:

  • Disclose your identification information to these services
  • Verify your identity against official government records

These services provide a “match” or “no match” result only and do not provide additional personal information.

5. Why We Collect Your Information

We collect and use your personal information to:

  • Provide our services
  • Process transactions and bookings
  • Verify your identity
  • Comply with AML/CTF laws and regulatory obligations
  • Prevent fraud and protect our business
  • Communicate with you

6. Disclosure of Personal Information

We may disclose your personal information to:

  • Identity verification providers (e.g. Equifax)
  • Government agencies and regulators (e.g. AUSTRAC)
  • Service providers who assist in our operations
  • Law enforcement where required

We only disclose information where necessary and permitted by law.

7. Overseas Disclosure

Forex World utilises overseas personnel (e.g. Philippines-based support staff) for administrative and customer service functions.

These personnel:

  • Do not perform identity verification
  • Do not access identification systems or DVS
  • Do not handle sensitive identity verification data

All identity verification and AML/CTF functions are performed by authorised personnel located in Australia.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This includes:

  • Secure systems and access controls
  • Restricted access to authorised personnel only
  • Staff training and confidentiality obligations

9. Data Retention

We retain personal information only as long as required:

  • To provide our services
  • To comply with legal obligations (including AML/CTF laws)

We do not retain unnecessary identification information such as document numbers unless required by law.

10. Access and Correction

You may request access to or correction of your personal information at any time by contacting us.

We will respond to your request in accordance with applicable privacy laws.

11. Complaints

If you believe we have breached your privacy, you may contact us using the details below.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

Forex World Pty Ltd
PO BOX 5
CASULA NSW 2170

E: send@forexworld.com.au